FAQ-China Loongs Freight

FAQ?

1. Can you ship all types of goods?

Yes, we can ship all types of goods except the illegal goods such as chemical goods, battery etc.

2. How do I track my shipping?

You can send the shipping details to us by E-mail， our customer center will give the tracking information to you very soon.

3. May I receive an email confirmation when my cargo is shipped?

Yes, our customer center will follow-up your cargo and tell you all the details when the shipment is made, it will be included the documentation, shipping status, B/L checking, cargo tracking etc.

4. Can I cancel a move or shipment?

You can cancel a move or shipment before pick-up is made. Contact us directly to do so. A cancellation fee may be incurred.

5. What type of container service do you provide？

We provide dry container，Reefer Container，Tank Container，Flat Rack Container，Open Top Container, etc. We will provide suitable container according to your products and your requirement.

6. What type of freight will you use?

We will advise proper delivery way for your reference according to your order quantity.

7. May I know your shipment type and packaging details?

Of course, we provide FCL or LCL Carrier. And packaging details include 20'GP, 40’GP, 40’HQ, etc. And it can be depending on the features of your product.

8. How should I package my shipments?

Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive.Improper packaging may void the carrier's liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on every piece or package.

9. What is dimensional weight?

Dimensional weight is a standard formula used throughout the freight industry that considers a package's density when determining charges. Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example, a box filled with inflated balloons.

10. When do dimensional weight charges apply?

When the actual weight of a package is less than the calculated dimensional weight, carriers charge by the dimensional weight.

11. How do I place an order going to several different delivery addresses?

You can place several orders on-line using the same account, but specify a different delivery address for each one. Alternatively contact us with all the details and we help you!

12. How do I pay?

Please transmit (T/T) the payment from your bank to our bank.

13. Shipping?

The goods can be delivery by air or by sea. The approximate transit time by air is 5 business days maximum and by sea 15-30 days.

14. How do I make changes to my reservation？

Simply contact our customer center to make a change. Please try to provide at least 24 hours notice when changing a reservation.

15. How do I cancel my reservation?

Simply contact our customer center. Please provide 24 hours notices when canceling a reservation.

16. How do I add another reservation?

You may access our web site as many times as needed to submit new reservation requests. You may also contact our customer center..

17. Can you ship large or odd-shaped items?

Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging.

18. Will you pick up my items at my location, and pack and ship them?

Several of our locations are capable of coming to your residence or business to pick up, pack and ship your item(s).

19. What should I do if I don’t understand the tracking information for my shipment?

Contact our customer center directly to inquire about specific delivery details of your shipment.

20. Can I get e-mail notification of my shipment’s progress or status?

Yes. When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.

21. Can I upgrade the service level of my shipment while in route?

No. Once your shipment leaves, you may not upgrade the service level.

22. Do I also need to provide the shipment dimensions?

You only need to provide package measurements for international shipments as they are based on weight and dimensions.

23. Does weight have to be accurate or can I estimate?

Yes, shipment weight needs to be accurate because your shipping charge is based partly on weight. If your shipment is inaccurately weighed, it is subject to being re-weighed by the carrier which could result in an additional charge. Re-weighing may also delay delivery.

24. How do I know if dimensional weight applies?

If the actual weight of your shipment is less than the calculated dimensional weight, the dimensional weight applies. Carriers determine freight charges based on either the gross weight of the shipment or the dimensional weight, whichever is greater.

25. How do I calculate my dimensional weight?

L x W x H (cubic inches) / 166 = Dimensional Weight.

Example: 30" x 24" x 22" = 15,840 / 166 = 96 lbs. (round up to the nearest pound).

26. Do you guarantee transit time on my shipment?

ETT - Estimated Transit Time, i.e. a time slot between ETD - Estimated Time of Departure and ETA - Estimated Time of Arrival in sea freight quotes are not precise and should be verified upon a booking request. Transit time in booking confirmations on shipment by sea cannot be guaranteed as well. Although ocean freight can not guarantee transit time, normally shipments depart and arrive as scheduled.

China Loongs Freight Services

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